{"id":1198,"date":"2026-05-09T11:55:01","date_gmt":"2026-05-09T11:55:01","guid":{"rendered":"https:\/\/dfrpro.co.za\/?page_id=1198"},"modified":"2026-05-09T14:18:14","modified_gmt":"2026-05-09T14:18:14","slug":"store-policy","status":"publish","type":"page","link":"https:\/\/dfrpro.co.za\/?page_id=1198","title":{"rendered":"Store Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1198\" class=\"elementor elementor-1198\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b834c67 e-flex e-con-boxed e-con e-parent\" data-id=\"b834c67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8614a8a e-con-full e-flex e-con e-child\" data-id=\"8614a8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" class=\"e-image-base e-eae768e-f6e88ee\" data-interaction-id=\"eae768e\" id=\"1210\" src=\"https:\/\/dfrpro.co.za\/wp-content\/uploads\/2026\/05\/1778329048569_7347f8f2.webp\" width=\"1296\" height=\"2304\" srcset=\"https:\/\/dfrpro.co.za\/wp-content\/uploads\/2026\/05\/1778329048569_7347f8f2.webp 1296w, https:\/\/dfrpro.co.za\/wp-content\/uploads\/2026\/05\/1778329048569_7347f8f2-169x300.webp 169w, https:\/\/dfrpro.co.za\/wp-content\/uploads\/2026\/05\/1778329048569_7347f8f2-576x1024.webp 576w, https:\/\/dfrpro.co.za\/wp-content\/uploads\/2026\/05\/1778329048569_7347f8f2-768x1365.webp 768w, https:\/\/dfrpro.co.za\/wp-content\/uploads\/2026\/05\/1778329048569_7347f8f2-864x1536.webp 864w, https:\/\/dfrpro.co.za\/wp-content\/uploads\/2026\/05\/1778329048569_7347f8f2-1152x2048.webp 1152w, https:\/\/dfrpro.co.za\/wp-content\/uploads\/2026\/05\/1778329048569_7347f8f2-600x1067.webp 600w\" alt=\"\"\/>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b05e08 e-con-full e-flex e-con e-child\" data-id=\"8b05e08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21490b1 elementor-widget elementor-widget-heading\" data-id=\"21490b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Commitment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c017aa5 elementor-widget elementor-widget-text-editor\" data-id=\"c017aa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At DFR Projects Pty, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That\u2019s why we believe that our store policies should be fair, clear and transparent. If you can\u2019t find the information you\u2019re looking for &#8211; please don\u2019t hesitate to contact us today!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28cace2 elementor-widget elementor-widget-heading\" data-id=\"28cace2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ordering &amp; Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36145fb elementor-widget elementor-widget-text-editor\" data-id=\"36145fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All orders placed through our website are processed as &#8220;Quote Requests.&#8221; This allows us to calculate the most accurate delivery rate based on your tonnage and location.<\/p><ul><li><strong>Payment Methods:<\/strong> We accept EFT (Bank Transfer) or Card payments at our office.<\/li><li><strong>Clearance: <\/strong>Stock will only be dispatched or released for collection once payment has fully cleared in our bank account.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-662c914 elementor-widget elementor-widget-heading\" data-id=\"662c914\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping &amp; Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f0e778 elementor-widget elementor-widget-text-editor\" data-id=\"1f0e778\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Timelines:<\/strong> We aim to deliver within <strong>24 to 48 hours<\/strong> after payment clearance.<\/li><li><strong>Offloading:<\/strong> Delivery is performed via heavy-duty company transport. Offloading is strictly <strong>roadside<\/strong>. Our drivers are not permitted to enter private property or backyard areas. Please ensure the delivery site is accessible for a large truck.<\/li><li><strong>Collections:<\/strong> You are welcome to collect your order from our yard once payment is confirmed.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-695997f elementor-widget elementor-widget-heading\" data-id=\"695997f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-497653d elementor-widget elementor-widget-text-editor\" data-id=\"497653d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Damaged Stock:<\/strong> If product is damaged by our company transport or found damaged in its original pallet stacks, an inspection will be made and an exchange process will follow.<\/li><li><strong>Reject Products:<\/strong> Please note that <strong>NO refunds or exchanges<\/strong> are permitted on &#8220;Reject&#8221; products or items purchased from our Clearance section.<\/li><li><strong>Cancellations:<\/strong> Orders cancelled after a truck has been loaded will be subject to a 15% handling fee.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Commitment At DFR Projects Pty, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That\u2019s why we believe that our store policies should be fair, clear and transparent. If you can\u2019t find the information you\u2019re looking for &#8211; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1198","page","type-page","status-publish","hentry"],"blocksy_meta":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dfrpro.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dfrpro.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dfrpro.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dfrpro.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dfrpro.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1198"}],"version-history":[{"count":16,"href":"https:\/\/dfrpro.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1198\/revisions"}],"predecessor-version":[{"id":1218,"href":"https:\/\/dfrpro.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1198\/revisions\/1218"}],"wp:attachment":[{"href":"https:\/\/dfrpro.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}