Store Policy

Our Commitment

At DFR Projects Pty, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. If you can’t find the information you’re looking for – please don’t hesitate to contact us today!

Ordering & Payment

All orders placed through our website are processed as “Quote Requests.” This allows us to calculate the most accurate delivery rate based on your tonnage and location.

  • Payment Methods: We accept EFT (Bank Transfer) or Card payments at our office.
  • Clearance: Stock will only be dispatched or released for collection once payment has fully cleared in our bank account.

Shipping & Delivery

  • Timelines: We aim to deliver within 24 to 48 hours after payment clearance.
  • Offloading: Delivery is performed via heavy-duty company transport. Offloading is strictly roadside. Our drivers are not permitted to enter private property or backyard areas. Please ensure the delivery site is accessible for a large truck.
  • Collections: You are welcome to collect your order from our yard once payment is confirmed.

Returns & Exchanges

  • Damaged Stock: If product is damaged by our company transport or found damaged in its original pallet stacks, an inspection will be made and an exchange process will follow.
  • Reject Products: Please note that NO refunds or exchanges are permitted on “Reject” products or items purchased from our Clearance section.
  • Cancellations: Orders cancelled after a truck has been loaded will be subject to a 15% handling fee.